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OVEV is Australian made and ships directly from Sydney

PRODUCT

What is OVEV?

Founded in 2023, OVEV has evolved beyond a mere brand; we are your well-being companions. Our unwavering commitment to minimalism is reflected in our cruelty-free, vegan-friendly products. We meticulously select highly effective and natural ingredients, ensuring a positive impact on both you and the environment. At OVEV, we break free from the ordinary, proudly standing as an independently owned entity, introducing scientifically developed products that seamlessly integrate into your well-being journey, becoming instant favourites.

Where is OVEV developed & made?

OVEV originated in Sydney, Australia, and all our products are proudly manufactured and developed within Australia. We engage scientists from an Australian TGA approved laboratory to contribute their expertise in developing our products. Note, our products do not require TGA approval.

What does 'clean beauty' mean to OVEV?

Our focus is on clean beauty. Our mission drives us to create products that are naturally derived and safe for your scalp, hair, and the environment, including marine life. Our formulations are free from sulphates, parabens, GMOs, mineral oils, synthetic fragrances/colours, drying alcohols, phthalates, silicones* and petrochemical cleansers*.

*Note: While we use plant-based alternatives for silicones and petroleum, primarily derived from palm, we ensure that these ingredients come from ethically and sustainably sourced RSPO palm. This reflects our commitment to both your well-being and the environment.

Are OVEV products Cruelty Free and Vegan Friendly?

Yes, we will never conduct animal testing on any of its products, both now and in the future.

Are OVEV products pregnancy & breast feeding safe?

We haven't specifically developed or tested our products for pregnant or breastfeeding individuals. Before using them, it's advisable to check the listed ingredients with your doctor.

Can OVEV products be used for all hair types?

Yes, our products are suitable for all hair types and scalp conditions.

Are OVEV products safe for sensitive skin & scalps?

Our product formulation revolves around non-toxic ingredients, meticulously evaluated by our team of scientists to cater to individuals with sensitive skin and scalps. It's advisable to consult a healthcare practitioner before incorporating our products into your routine due to the presence of natural oils and citrus extracts that could trigger sensitivity. Should any irritation arise, discontinue use promptly and seek medical guidance. For those with heightened scalp sensitivity, we recommend conducting a patch test before full application.

What is the shelf life of OVEV products?

Please refer to the product for shelf life. Our products have a 24 month shelf life (unopened). For optimal preservation, we recommend storing all our products in a cool, dry location away from direct sunlight. Our tubes are innovatively designed to prevent bacteria entering the product, ensuring your product remains fresh for use. Our products have an unopened shelf life of 24 months.

How can OVEV products be used?

Our Oceanic Renewal Hair Masque is multi-faceted and replaces a conditioner, intense treatment, scalp exfoliant and treatment for growth & strength. For a consistent treatment, we recommend using the Masque in replace of conditioner and other treatments at least two times per week.

How often should OVEV products be used?

For those with normal hair, we recommend washing and using the Oceanic Renewal Hair Masque at least 1-3 times per week. If you have dry hair, we highly suggest applying the treatment for up to 15 minutes, twice weekly in replace of conditioner.

How do I use the scalp exfoliating Scalp Renewal Brush?

Use our Scalp Renewal Brush to deeply massage OVEV products, including our Oceanic Renewal Hair Masque, into your hair follicles using circular motions for 3 to 5 minutes. After completing the treatment time, rinse out the Oceanic Renewal Hair Masque.

Shipping & Returns

Where can I find information on Shipping & Delivery?

Please refer to our Shipping & Delivery page here.

What is your Returns Policy?

Please refer to our Returns Policy.

What if my order is damaged?

Your happiness means a lot to us, and we're here to make sure your experience with OVEV is great. If you believe you've received a damaged or faulty product, please contact us at customercare@ovevwellness.com within 2 weeks of receiving your order. Please ensure you provide order number information and photographs of the damaged or faulty product.

Where can I find the tracking information for my order?

Once your order is shipped and the tracking link becomes available from Australia Post, you will receive comprehensive trackcing information to monitor its delivery progress. We recommend you check your Junk/Spam folders as our emails may be mis-directed there. If you do locate our emails there, please move customercare@ovevwellness.com to your acceptable list of receipients.

What happens if my order is sent back?

Should items remain uncollected at Australia Post, the order will be returned to OVEV. If this occurs, please don't hesitate to get in touch with us at info@ovevwellness.com, and we'll gladly arrange for your order to be resent to you. Please note that there will be a $12 shipping fee for this service, and we regret that we cannot issue refunds for uncollected items.

Do you ship internationally?

We are working towards shipping from our Australian location abroad. Customers will be updated when we will dispatch to New Zealand, the United Kingdom and Singapore. We encourage you to contact customercare@ovevwellness.com with any queries.

Other

Can I recycle my packaging?

OVEV is committed to ensuring that your wellness products arrive in packaging that is 100% recyclable, made from cardboard and paper. The ink used in our packaging, sourced from soy extract, preserves its recyclable nature.

Our tubes are crafted from a blend of virgin (polyethylene terephthalate - PET) and post-consumer recycled plastic (known as recycled PET - rPET), ensuring full recyclability, without compromising the quality of the tube packaging. This means our tubes have been made from recycled plastic that has been repurposed, which could have ordinarily reached landfill, or our beaches and oceans. This initiative serves to curtail the plastic waste generated by the beauty industry, aligning our efforts with a sustainable future.

Make the most of every bit before discarding your 100% PET/PCR recyclable tubes. To ensure no goodness is wasted, cut the tube open from the top. Afterward, give it a rinse with warm water and pop it into your kerbside recycling bin in line with your local council's guidelines.

How do I become a wholesale partner?

If you would like to become an authorised stockist, please contact info@ovevwellness.com.